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Job ID:  700
Workload:  100%
Contract type:  Permanent
Location: 

Root & Wolhusen (LU), CH

By tradition, we are committed to a pioneering spirit that puts employees at the center. They are committed to what drives Geistlich to excellence: a passion for regeneration. This results in innovative medical products that restore bone, cartilage as well as soft tissue. Our motivated team is looking forward to you and working together in a modern, dynamic working environment with an international flair.

Interesting challenges await us on the way to realizing our vision. For this, we are looking for you as

Head Partner Service

Your Mission

 

As Head Partner Service, you will lead the end-to-end customer order, export, and logistics processes while driving operational excellence and developing a high-performing team. You will ensure timely deliveries, regulatory compliance, process optimization, and outstanding service for our global partners.

 

Key Responsibilities

  • Lead and develop the Partner Service team.
  • Manage customer orders from quotation through invoicing.
  • Oversee export documentation and Swiss export compliance.
  • Ensure efficient customs processing via the e-Trans system.
  • Manage outbound logistics, transport providers, and freight costs.
  • Ensure on-time delivery of products, samples, marketing materials, and event supplies according to Incoterms.
  • Coordinate shipments to laboratories, universities, KOLs, service providers, and authorities.
  • Monitor delivery performance (CTI), report KPIs, and implement continuous improvement initiatives.
  • Verify export-related invoices and control logistics costs.
  • Drive process optimization and lead cross-functional projects.

 

Your Profile

  • Export Manager qualification or equivalent experience.
  • Strong knowledge of Swiss export regulations and international trade processes.
  • Advanced SAP S/4HANA expertise, particularly in SD.
  • Experience with CIP/TPS methodologies and process improvement.
  • Knowledge of medical device regulations and basic GMP requirements.
  • Proven leadership experience with strong coaching and team development skills.
  • Analytical, proactive, and results-driven personality.
  • Fluent in German and English; additional languages are an advantage.
  • Willingness to travel internationally.

 

Why Geistlich Pharma?

  • Strategic leadership role with international impact.
  • Opportunity to shape customer service, export, and logistics excellence.
  • Innovative environment with strong growth and development opportunities.
  • Collaborative culture focused on quality, performance, and continuous improvement.

 

We require: a detailed covering letter, a CV, evidence of qualifications and references

Does your profile fit our position? Then we look forward to receiving your complete application. For questions about the position, please contact our recruiting team, +41 41 492 55 55.

Apply now »